In most cases the final message has ended up in the Spam box as we send it to dozens/hundreds of receivers at the same time and some email servers see this as spamming.

If you are confident that the message has not ended up in your Spam box please immediately contact our customer service staff at

If our customer service staff is currently unavailable or you are trying to contact us outside our office hours (10:00 - 17:00) please ask your friends on the trip to share the message with you.